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Residential Waking Night Support Worker

A Full-time Waking Night Support Worker Role for Residential Services based at Stairways is available

If you are interested in the role, please see the application and reference details forms  downloadable at the bottom of this page. these should be emailed or posted to the address at the top of each form.  

Job Description

Accountable to:                Registered Manager and Deputy Manager

Hours of Duty:                  Full-time: 148 hours per 4 weeks



  • To be part of a team providing high standards of personal care and a service, which offers choice, dignity, respect and security and is appropriate to the individual needs of each resident as laid out in their care plan.
  • To be aware of and acknowledge each client’s cultural beliefs and identity; to offer support and advice if requested.
  • To offer a safe and warm environment for residents.
  • To recognise the individuality of each resident involving them in decisions as appropriate.
  • To work closely with the other professional agencies ensuring relevant care plans are developed, implemented and reviewed annually to take account of changing needs.
  • To safeguard residents via best practise and in line with both the organisation’s and local authorities’ policies and procedures.


  • To be an effective team player through effective communication
  • To work according to Harpenden Mencap’s policies.
  • To promote anti-discriminatory practice and equal opportunities throughout the organisation.
  • To provide support, advice and guidance to new employees, casual support workers and agency workers.

Personal Development

  • To attend training courses in order to meet identified training needs.
  • To have a positive attitude towards team and personal development.
  • Be willing to undertake internal / external training as identified.
  • To make sure that you ensure compliance with all relevant infection control and procedures.


  • To provide detailed nightly reports and contribute to other reports as required.
  • To maintain confidentiality at all times.
  • To maintain accurate financial records e.g. housekeeping, residents’ finances etc.
  • To make sound judgements of situations and take action as necessary.
  • To be punctual, reliable and flexible.
  • To report back to the senior on duty as necessary.
  • To contribute to Harpenden Mencap’s aim of providing a safe, effective, caring, responsive and well-led service for all of the residents in its care. 

This job description is not intended to be a complete list of all the duties, staff must be prepared to carry out “out of the ordinary” tasks which may from time to time occur, in order to ensure the smooth running of all the flats, within the organisation.

The needs of the residents can only be fully met if all the staff work together as a team with as few demarcation lines as possible.

The job description, in consultation with you, is liable to variation by Harpenden Mencap to reflect actual, contemplated or proposed changes in or to your job.